FAQs
Is the EMS Foot Massager safe for seniors and diabetics?
Yes! The VitalStep Pro is designed for safe daily use by adults of all ages. However, if you have a pacemaker, are pregnant, or have a serious medical condition, please consult your doctor before use.
How quickly will I feel results?
Most customers feel soothing relief from the very first session. For lasting results with neuropathy or plantar fasciitis, we recommend 20–30 minutes of daily use for at least 2 weeks.
How do I charge the massager?
Simply plug it into any USB port or wall adapter — just like charging your phone. No batteries required. A full charge lasts up to 30 days of regular use.
How long does shipping take?
We process and ship all orders within 24 hours. Standard delivery takes 5–10 business days. Express shipping options are available at checkout for faster delivery.
What if I'm not happy with my purchase?
We offer a full 14-day money-back guarantee — no questions asked. Simply contact our support team and we'll process your refund immediately. Your satisfaction is our priority.
Can I use it every day?
Absolutely! The VitalStep Pro is built for daily use. It features multiple intensity levels so you can start gentle and increase gradually as your body adjusts. Most customers use it every evening while watching TV.
Does it work for both feet at the same time?
Yes! The mat is wide enough to treat both feet simultaneously, saving you time and delivering full relief to both feet in every single session.